Monday, March 2, 2009

So....

is it rude to cut off customer service when they are going on and on about what they can give you if you only choose to stay with them longer? I mean this guy was offering me some pretty good deals, but the problem is I already purchased a new Internet security, and for switching I get a whole year free, whereas with McAfee I only got $30, off. So in the middle of his offering speech I just cut him off and said I am sorry, but I waited for ten minutes to even get to talk to you, I told you I bought a new service and am no longer interested in your service, so can we just take care of that. I think I shocked him because there was nothing on the other end for a moment, and then he said yes please hold for a few minutes while I take care of it. I was certain he would never retrieve me from hold and I would have to call back, but he did, so while I had a hard time finding the number to call for them, and then waited forever to talk to him, he did indeed help me... so yeah... I guess that is a good on them.

2 comments:

Jen said...

Ha ha ha! You kill me Allie! In my opinion, NOT rude at all! Why have to listen to their blah blah blah. Disconnect me and be done with it already :)

Lindsey said...

Right on! Good job allie! Get er done!