Monday, April 7, 2008
So if you couldn't tell whats in the box its Nutrisystem, its like two weeks of food, and it is all in not great condition. When I called UPS because I looked online and target doesn't even sell Nutrisystem, I decided that is who I needed to call. They first told me that I needed to call target, and get a send back sticker (free to me, except the time I take explaining it yet again to someone else) they send it to me then I have to take the box back to a UPS store, I asked if they would come pick it up because it is their mistake, I mean if Target doesn't even stock it in their warehouse, then how the heck did I get it in the mail. Secondly I tried explaining that someone at UPS mess with the package. Because target uses tape that has the target symbol on it. Well the top had no target tape on it, just plain old packing tape. So I kept trying to get them to at least admit fault, so they could stop being so rude to me! Anyway, I asked them if they could come and pick it up when I got the send back sticker and they said no, i said your serious! This is your fault, well not yours directly but someone at UPS messed with the package! Anyway he said I am just telling you the easiest way for you!?!? What did I just hear that right? The easiest way for ME, right so I have to call target, which could take anywhere from 5 minutes to an hour, then I have to wait a few days for the mail back sticker to come (lets hope not UPS or I might get something completely different) then I have to lug my 6 month old (who is currently almost I am sure 30 pounds, I will weight him at amy's) down the stairs with the package to a UPS store where I will get to do the same thing, unbuckle the baby take him and the package inside, to send it back to Target, who doesn't even sell Nutrisystem. Right... Not so much easy for me as easy for UPS! So I asked to talk to a manager, while I was trying to explain he cut me off, and started talking over me... I sort of lost it at this point I would like to be like Runt from Chicken Little and act like I didn't know what I did, but I did. I talked louder than him and said is this really your costumer service? Seriously, you talk over already aggravated customers??? Fantastic, at this point he had stopped talking, and I said, if you will please not talk over me again I would really appreciate it, it makes me a little crazy and I am much easier to handle when I am semi calm! So he apologized and we went on our merry way, more arguing and finally he decided the best option for me is they would file a missing merchandise report, send someone out (yes thats right, they wouldn't come pick up the package, but they will come to inspect it) to look at it and pick it up and contact target, (which by the way both of them were telling em they couldn't do until I lost it a little) So needless to say today and tomorrow will be spent waiting for someone to come and get the dumb package, so I can get a refund and drive to target and pick up my diaper pail! So far that is the Aftermath!